FAQs

❓ Frequently Asked Questions (FAQs)


Welcome to the Luvera FAQ page — where we clear things up without the non-sense.
Whether you’re wondering about shipping, returns, or how to get the best from your TagLift™ kit, we’re here to help.

📩 How can I contact Luvera?

Drop us a message at info@tryluvera.com and we’ll get back to you fast.

We’re a small UK-based team, and we care about making your experience smooth and reassuring from start to finish.

🌍 Do you ship internationally?

Yes we do!

↺ Can I change or cancel my order?

Yes — but be quick! You have 12 hours after placing your order to request any changes or a cancellation. Once it’s been packed or shipped, we won’t be able to intercept it.

💳 What payment methods do you accept?

We accept:

  • VISA

  • Mastercard

  • AMEX

  • PayPal

  • Apple Pay

  • Google Pay

  • Klarna (Buy Now, Pay Later)

  • Shop Pay

  • +More

⏳ When will my order be processed?

Orders are packed and dispatched Monday to Friday.
Most orders ship within 1–2 working days from the time of purchase.

🚚 How long does delivery take?

US Standard Delivery: 3–5 working days (please leave time for dispatch also).
You’ll receive a tracking link as soon as your parcel leaves our hands.

📦 What if I don't receive my order?

If it’s been more than 7 business days since your order shipped and it hasn’t arrived, contact us at info@tryluvera.com
We’ll investigate and make sure you’re not left in the dark.

🛡️ What’s your return policy?

We offer a 30-day satisfaction guarantee.
If TagLift™ doesn’t work for you, we’ll give you a full refund — no hassle.

To be eligible:

  • Products must be returned in original packaging

  • Email us at returns@tryluvera.com to start the return

Return address: 7 Granville Road, CW9 8HE, Northwich, Cheshire, UK

⚠️ My item arrived damaged or wrong — what do I do?

We’re so sorry! Email us within 7 days with your order number and a clear photo.
We’ll replace or refund the item quickly.

🔄 Can I exchange my item?

Want to swap for something else?

  • Start a return

  • Place a new order for the item you want

This keeps things simple and quick.

🇪🇺 EU Customers – 14-Day Cooling Off Period

If you’re in the EU, you have a legal right to cancel within 14 days.
Items must be unused, in original packaging, and returned with proof of purchase.

💸 How long do refunds take?

Once your return is received and inspected:

  • We’ll confirm approval by email

  • Refunds are sent to your original payment method within 5–10 business days

Still waiting after 15 days? Let us know.

💼 Still have a question?

Email info@tryluvera.com (we’re small but mighty, and we’ll always do our best to help you feel confident and cared for).